Pharmaceutical Delivery
Medication goes to a recipient you named in advance, not to whoever is at the front desk. The person who signs is recorded by name, so the handoff is part of the record rather than an assumption.
Named-Recipient HandoffSentinel delivers medication between pharmacies, clinics and treatment facilities across the DFW east corridor: Fate, Rockwall, Royse City, Rowlett, Wylie, Forney and Kaufman. What separates this from every other run we make is who is permitted to take it. Medication is released to a person you named before the run, and the name of whoever signs goes onto the delivery record.
A specimen that arrives late is a delay. A medication that reaches the wrong hands is a different category of failure, and the only control that reliably prevents it is deciding in advance who is permitted to receive it. You name that person at onboarding. We record who actually signed. If the named recipient is unavailable, the handoff does not happen and the exception is documented rather than improvised.
- Handoff only to a recipient you named in advance
- Signature captured with the recipient's name recorded
- Refused or exception handoffs documented, never improvised
- Temperature handled to the standard described under Compliance
- Handoff
- Named recipient only
- Signature
- Name recorded
- Exceptions
- Documented, not improvised
- Temperature
- Per payload - see Compliance
How a run works
- 1Named recipients, set at onboarding
You tell us who may receive medication at each destination, by name and role, before the first run. Most accounts name two or three people per stop so a single absence does not stop a delivery. That list lives in your account and changes when you say it changes, not when someone at the counter says it has.
- 2Verification at pickup
We check what we are carrying against your manifest: item count, seal condition, and the temperature requirement for each item. A broken seal or a count that does not match is raised with you at the counter, before the medication is in a vehicle.
- 3Cold chain, where it applies
Refrigerated items travel in equipment matched to the range you specify, and the temperature is recorded when we take custody. Ambient items travel ambient. A cooler is not treated as a universal answer to a temperature requirement.
- 4Transit
Medication stays in our possession for the length of the run and is not left unattended in a vehicle.
- 5Identifying the recipient
At delivery we ask for the named person. If the person in front of us is not on your list, the medication is not released on the strength of a job title or a confident answer. The name on your list is the control.
- 6The signature
The recipient signs, and their name is recorded alongside the time and the temperature at delivery. The record shows who took it, not merely that somebody did.
- 7When the handoff cannot happen
If nobody on your list is available, the medication does not change hands. We call you from the site and document the exception with the time, the location and the reason. On your instruction the item is held for a second attempt or returned to origin, and the return is recorded exactly as the delivery would have been.
What we decline, and why
Two of these are scope and two are conditions. All four are settled at the counter rather than sorted out afterward.
Sentinel does not transport scheduled medication of any class. That is a scope decision rather than a capacity one: controlled-substance transport carries registration, custody and record-keeping obligations outside how this operation is built. If part of your volume is scheduled, you need a courier registered for it, and you will hear that from us in the first conversation.
We do not release medication to whoever is at the desk, to a colleague offering to pass it along, or to someone whose name matches nobody on file. If your list is out of date, update it and we will run the delivery again. Medication handed to the wrong person is not a delay you can recover from.
If a seal is broken, packaging is damaged, or the count does not match the manifest, we raise it before accepting the item. Carrying a package whose condition is already in question sends that question to the destination with nobody able to answer where it started.
Give us the temperature range and the route length and we will confirm whether the equipment holds it end to end. Where it does not, we say so at the outset instead of accepting the run and reporting the excursion afterward.
Common questions
- Do you transport controlled substances?
- No. Sentinel does not transport scheduled medication of any class. If part of your volume is controlled and part is not, we can carry the non-controlled portion, but you will need a separately registered courier for the rest.
- What happens if the person we named is not there?
- The medication does not change hands. We call you from the site and document the exception with the time, the location and the reason. On your instruction it is held for a second attempt or returned to origin, and the return is recorded the same way a delivery would be. Naming two or three permitted recipients per destination is the simplest way to stop a single absence becoming a failed run.
- Can we name more than one recipient?
- Yes, and most accounts do. You can name several people per destination and set an order of preference, and you can add or remove names whenever you need to. Changes come from you in writing and take effect on the next run, rather than being accepted verbally at a counter.
- How do you handle refrigerated medication?
- Equipment is matched to the range you specify rather than to a general idea of cold, and the temperature is recorded when we take custody and again at delivery. Give us the range and the route length at onboarding and we will confirm the equipment holds it for the full run before you rely on it.
- What happens to a delivery that is refused or returned?
- It is documented rather than improvised. The refusal is recorded with the time, the location, who refused it and the reason given. The item returns to origin under the same custody record it left under, and you receive the completed record showing it never left our possession.
- How is this different from a specimen run?
- A specimen run protects the integrity of what is inside the container. A pharmaceutical run protects that as well, and adds a second control over who is permitted to take it at the other end. Custody, temperature handling and documentation are the same standard on both. The named-recipient requirement is the part that only applies here.
Tell us what moves and who is allowed to receive it
Send the pickup and destination, the frequency, the temperature requirements, and the people permitted to sign at each stop. We will confirm what we can carry, flag anything falling outside our scope, and come back with a written figure. Use the quote form or email dispatch@sentinelmedicaltransport.net.
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